The Performance Improvement Specialist II maintains all of the duties that a PI Specialist I does, including: leads performance improvement projects and acts as primary performance improvement resource using Lean, Six Sigma, Change Management, Teacher/Trainer of tools and techniques, Project Management methodologies in order to achieve desired project goals and business outcomes. The PI Specialist II contributes to the development of best practices and optimization of resources and tools within projects and across performance improvement efforts. The PI Specialist II works very closely with the PI Manager in ensuring on-going success of the PI program, which can include: developing new training materials, identifying new project opportunities, effectively communicating to the organization the goals and objectives of the PI team.
ESSENTIAL JOB FUNCTIONS:
Manages key stakeholder relationships and develop rapport with all divisions and groups within the organization to help identify opportunities for PI work.
Attendance at regular monthly meetings (divisional and committee meetings as identified by the PI Manager and VP of Q&PI).
Regular updates on projects to the Q&PI staff at monthly team meetings.
Be a collaborative partner to the PI Manager in ensuring that the values and mission of the PI team are met.
Supports organizational quality efforts.
Leads performance improvement projects that result in measureable improvement in metrics. Coaches performance improvement project leaders to complete projects that result in measureable improvement in metrics
Teaches Lean / Six Sigma tools to staff and providers.
Provides subject matter expertise to the development of training material needed to facilitate process improvement efforts.
Presents PI White belt materials at new provider orientation meetings.
Researches best practices for clinical and workflow practices.
Analyzes data to identify trends, patterns and performance levels that suggest opportunities for improvement.
Develops data collection structure, method, plan and format to ensure meaningful data is being collected, analyzed and displayed graphically in order to facilitate process improvement.
Works with the project's Finance Partner to calculate the ROI for projects.
Supports organization in meeting regulatory body requirements through process improvement (E.g. CMS, State Department of Health, etc.).
Assists in the education of staff in data collection, data analysis and performance improvement concepts and tools.
Supports multiple offices, attends required meetings and training, and participates in committees as requested.
Performs other duties as necessary.
EDUCATION: Bachelor's degree in business, engineering, or health-related field
CREDENTIALS/LICENSURE: Black Belt (Lean Six Sigma, Six Sigma) certification
MINIMUM EXPERIENCE: Must be in the role of PI Specialist 1 for no less than 2 years at IHA or in a similar capacity at another organization. Must be Black Belt certified from a reputable certifying organization including completion of a black belt certification exam. Will need certification number if from an outside agency as proof that the certification was completed satisfactorily. Lead 2 BB projects that have proven Measured Improvement/ROI. Experience with teaching performance improvement methodologies.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
Ability to effectively lead two Black Belt level projects per year to completion showing sustained improvements and/or ROI.
Ability to effectively coach two green belt level projects per year to completion showing sustained improvements and/or ROI.
Effectively teach performance improvement concepts while coaching projects.
Ability to present PI White Belt materials at all of the new provider orientation training.
Actively participant at a monthly divisional or committee meeting (as selected by the PI Manager and VP of Q&PI).
Demonstrates ability to logically and independently plan, organize, complete work, take initiative and possess well developed inter-personal skills.
Maintains knowledge of organizational and Quality Management policies and procedures.
Ability to assemble and assess data from a variety of sources. Analytical skills are required to assess data, measure outcomes and recommend mechanisms for improved performance.
Ability to lead teams to solve challenging problems.
Must have a high degree of autonomy and decision making capacity. The ability to identify and recommend creative, cost-effective ways to reduce barriers to implementation of performance improvement initiatives
The individual must be able to make decisions independently as well as collaboratively with a multidisciplinary team. Must have the ability to evaluate outcomes of care and effectiveness of performance improvement initiatives.
High proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, NextGen, Microsoft Office (Excel, Access, Outlook, Word, PowerPoint), Minitab, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to create and distribute informational correspondence. Strong presentation skills are required.
Willingness to challenge established ways of doing things in a constructive way.
Ability to work independently and collaboratively in a team-oriented environment; courteous and friendly demeanor.
Ability to work effectively and develop effective relationships with various levels of organizational members and diverse populations including IHA staff, senior management group, site medical directors, division heads, providers, patients, vendors, family members, outside customers and community groups.
Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing Quality requirements.
Ability to exercise sound judgement and problem-solving skills.
Ability to perform mathematical calculations needed during the course of performing basic job duties.
Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
Ability to handle patient and organizational information in a confidential manner.
Ability to drive to other office/practice sites and meeting and training locations.
Successful completion of IHA competency-based program within introductory and training period.
IHA is Southeast Michigan’s leading not-for-profit multi-specialty physician group. Through a combination of primary care and specialty services, IHA exists to meet community needs by providing personalized, high-quality health and medical services to every patient.